Terms & Conditions / Privacy and information recollection

1. Privacy and Confidentiality: Only Cut&Frame workers (editors, communicators, CEO, customer service advisor) will have access to your information and videos delivered to the company. They do not have permission to copy, imitate, or distribute the information that each client provides.

2. Client Information: We will always ask the client for personal information such as: full name, cell phone number, age, address, company name, email address and other information that we believe is essential for clear communication for both parties. Likewise, we will clearly request the videos and/or other files that are required to edit the video.

3. Ownership and Intellectual Property: All content created and provided by Cut and Frame, including but not limited to text, graphics, logos, images, audio and video, is the property of Cut and Frame and is protected by copyright, trademark and other intellectual property laws. By using the Cut and Frame platform, you agree to respect the intellectual property rights of Cut and Frame and third-party providers. You acknowledge that you do not acquire any ownership rights by using the platform and any content created by Cut and Frame for you remains the property of Cut and Frame. You are solely responsible for ensuring that your use of the platform and the content created for you complies with all applicable laws and regulations. It is also worth clarifying that cut and frame does not own or possess any intellectual rights or the person who recorded or generated the videos that the client grants to the page. The videos that are included in the final video(s) delivered to the client that were part of the set of videos originally sent to Cut and Frame are purely the client’s and can be disclosed on any network or where deemed appropriate.

4. Use of Client’s Media: Customer retains ownership of all media provided to Company for publishing purposes (“Customer Media”). The Company is granted a limited and non-exclusive license to use the Client Media solely for the purpose of providing the agreed services to the Client. If you accept terms and conditions, The Company may use the Client’s Media for educational and demonstrative information for social networks, such as the Cut&Frame page on Instagram, Facebook, Tik Tok, among others, so that other potential clients have an idea of the work by Cut and Frame. Customer represents and warrants that it is entitled to grant Company this license to use Customer Media, and that Company’s use of Customer Media will not infringe any third party rights. The Client agrees to indemnify and hold the Company harmless from any claims, damages or expenses arising out of the Company’s use of the Client Media in accordance with this agreement. Upon termination of the services, the Company will delete or destroy all copies of the Client Media in its possession, except for the final video in order to have a catalog to offer to other potential companies or incoming clients. The use will be merely educational and demonstrative and for no reason will Cut&Frame try to generate additional income with the material provided by the client.

5. Posting on Social Media: By using our video editing services, you grant us permission to use your edited video and any related materials for the purpose of promoting our services through social media platforms, including but not limited to Facebook, Tik tok, Instagram, and Twitter. This permission includes the right to edit, crop, and adapt your video as necessary. If you do not want your edited video to be used for promotional purposes, please let us know in writing and we will not use it for such purposes.

6. Liability: The client acknowledges and agrees that the company is not responsible for any loss, damage or corruption to the client’s media during the editing process. The company uses industry standard procedures to ensure that the client’s media is handled and stored securely, however, the company cannot guarantee that loss, damage or corruption will not occur.The client is solely responsible for backing up their media prior to submitting it to the company for editing. The company recommends that the client retains a separate, complete copy of their media as a backup.The company will not be liable for any loss of income or profits, or any other indirect, incidental, special or consequential damages arising out of the use of its services.The company will not be liable for any errors or omissions in the final edited video, except in the case of gross negligence on the part of the company.

7. Payment:
7.1.Payment for services provided by the video editing company will be due and payable at the start of the project.

7.2.The customer will be responsible for paying all amounts owed to the video editing company in a timely manner.

7.3.The video editing company accepts payments via PayPal, bank transfer, and all major credit cards.

7.4.The video editing company reserves the right to refuse or stop work on any project for which payment has not been received.

7.5.The video editing company shall be entitled to retain possession of all raw footage, edited video, and other materials created for the client until full payment for services rendered has been received.

8. Termination: Either party may terminate this agreement by giving written notice to the other party. At the time of termination, the Client will have already paid the Company for all work performed and the Company will return all assets (videos, images, texts, music, voices.) belonging to the Client. Provisions of this agreement, which by their nature should survive termination, will survive termination, including, but not limited to, proprietary and intellectual property provisions, use of customer media provisions, publication provisions in social networks, liability provisions and payment provisions.

9. Dispute Resolution and Governing Law: Any dispute arising out of or relating to these Terms and Conditions or the use of the Services shall be resolved through amicable negotiation between the parties. In the event that the parties are unable to resolve the dispute through amicable negotiation, the dispute shall be resolved through the competent courts in Colombia in accordance with the laws of Colombia. These Terms and Conditions shall be governed by and construed in accordance with the laws of Colombia. The parties agree to submit to the exclusive jurisdiction of the competent courts in Colombia.